About Ninja Plumbing,
Heating and Air
Ninja Plumbing, Heating and Air is a family-owned, owner-operated home service company serving Utah’s Wasatch Front. Founder Ian Furse has spent more than twenty years in HVAC, and he built Ninja around a single idea: a promise you can’t verify isn’t a promise, it’s marketing. That’s why Ninja’s commitments come printed on every invoice, backed by real financial penalties when the company falls short. Licensed, insured, and available 24/7, Ninja delivers same-day HVAC and plumbing service to homeowners across dozens of Utah communities.
Our Story
a tradesman
who chose the trade
Ian Furse got into HVAC at seventeen, working alongside a friend's father. He came from a family that expected a different path — his father is a professor and violin maker, and medicine was the plan — but Ian liked the work too much to leave it. He spent twelve years as an installer, consistently at the top of the leaderboards.
When an immune condition made the physical demands of installation unsustainable, Ian didn't leave the industry — he refocused, moving into residential retrofit, the repair-and-replace work for people who actually live in their homes. It was exactly where his standards fit best. Along the way he earned effectively every certification Utah offers and built a career-long network across the trade; he isn't a celebrity, but the people in Utah HVAC know his name and respect how he works.
Ian started Ninja in 2020 — named, as it happens, after his Labrador — after outgrowing roles at companies that were steadily being bought up by private-equity groups. He and his wife run the business themselves, because they care how it's done: quality over speed, no facades, no quick-and-dirty installs, and warranties the company actually stands behind. Ian wants to see his customers again after the job, and every review Ninja shows is from a real one. A few years in, so many customers were asking "why don't you do plumbing?" that Ninja built a plumbing department to answer them.
We handle emergency calls after hours because that's when families actually need us — not just during business hours.
Our promise
The Ninja
code
Most home service companies make promises. Ninja prints them on the invoice — with penalties. The Ninja Code is a four-part commitment the company holds itself to on every call, and it puts money behind each one:
The 120 Rule
Emergency dispatch arrives within 120 minutes, GPS-tracked — miss the window and the dispatch fee is waived.
The 92% Strike
Every van carries 92% of common emergency parts; if a missing part forces a return trip within 30 days, that repeat repair is free.
The Silent Ninja Rule
Booties, drop cloths, and vacuumed floors on every visit — photograph a violation and get a $100 credit.
The Honor Check
A post-service survey with manager follow-up and a $50 credit if it reveals a gap. Verifiable accountability, not slogans.
Why Choose Us
Why Utah homeowners
call Ninja
Accountability in writing
The Ninja Code and its penalties are printed on every invoice — a rare, concrete commitment in an industry that usually trades in vague guarantees.
24/7 service with a 120-minute response
Real around-the-clock dispatch — furnace out on a holiday, burst pipe at midnight — with a GPS-tracked arrival guarantee, not a marketing line.
Licensed, insured, and background-checked
Ninja is a licensed and insured Utah contractor, every technician passes a full background check before entering a home, and the company pulls permits and works to code.
Flat-rate pricing and a 100% satisfaction guarantee
One price agreed before the work starts — no hourly surprises, no upsell pressure — and if you're not happy, Ninja comes back and makes it right, in writing.
An A+ BBB rating and real five-star reviews
Ninja is BBB accredited with an A+ rating, and every review it features comes from an actual customer — no purchased or incentivized ratings.
Our Commitment
OUR
PROMISE
Ian and his wife run Ninja because they genuinely care how the work gets done, and they try to stay ahead of the curve rather than settle into how things have always been done. That shows up as attention to detail, quality equipment, honored warranties, and a real relationship after the sale — the opposite of the private-equity roll-ups that treat home service as a spreadsheet. Ninja serves homeowners across Utah's Wasatch Front and beyond, from Salt Lake City and Ogden to Provo, Park City, Tooele, and dozens of communities in between.
Show Up On Time
We give a real window and we hit it. Your time is valuable — we treat it that way.
Explain Everything
No jargon, no pressure. We show you what we found and give you options — you decide.
Stand Behind the Work
Every repair and install is backed by our satisfaction guarantee. Period.
Service Area
SERVING 70+ CITIES
ACROSS UTAH
We serve the entire Wasatch Front — from Tooele to Park City, Ogden to Provo. Same-day service, local technicians who know Utah homes.
Our Team
EXPERIENCED TECHNICIANS
YOU CAN TRUST
Every Ninja HVAC technician is Utah state licensed, background-checked, and continuously trained on the latest HVAC and plumbing systems. We invest in our team because great people are what make great service possible.
We don't hire warm bodies and hand them a truck. We hire skilled professionals, pay them what they're worth, and give them the tools to do the job right. That's reflected in our reviews — and in the fact that many of our customers ask for the same tech by name.
Continuous Training
Every tech completes hands-on training every quarter on the latest systems
Background Cleared
Every tech passes a full criminal background check before entering any home
Utah Licensed
State-licensed for HVAC and plumbing — we pull permits on every permitted job
Licensing & Certifications
FULLY LICENSED
& INSURED
Ninja HVAC is fully licensed by the state of Utah for both HVAC and plumbing work. We carry full liability insurance and workers' compensation coverage on every job we take.
Why does this matter? Because when something goes wrong — and in this business, surprises happen — you're protected. Unlicensed contractors leave homeowners holding the bill. We don't.
We also pull permits on every job that requires one. No shortcuts, no handshake deals that leave you exposed at resale.
Ninja is ready when you arE
Whether your AC quit in July, your furnace died in January, or a plumbing problem can't wait until morning, Ninja is ready — 24/7, same day in most cases.